Frequently Asked Questions
To search the Frequently Asked Questions (FAQs). Enter your search terms or questions in the box below.
Still have questions? Call our Customer Care at 1-877-402-4221 or More contact options
A: One of our Billing Representatives will be happy to help. Please call 1-844-HNL-BILL, between 7 a.m. and 3:30 p.m., Monday-Friday to speak to a representative. Or see FAQ, How do I pay my bill?, below to see all the ways you can pay your bill.
A: We are unable to access your individual insurance plan details. Please contact your insurance for more information regarding EOB questions.
A: Please submit Contact Us form and provide the updated information in the appropriate field.
Billing Account #
Name of patient
Name of insurance and contact information found on the back of your insurance card
Name of subscriber
A: Please contact your insurance provider for more information related to your benefit plan.
A: It is possible the payment was not received before the statement was generated. If you feel youhave received this bill after payment was made please contact us to verify at 1-877-402-4221.
A: Since your account has been transferred, please contact the collection agency directly at this time.
A: Please contact Customer Support at 1-877-402-4221.
A: This bill is for laboratory services performed by Health Network Laboratories. The balance could be due to a deductible or copay; services not covered by your insurance provider; and/or missing insurance information.
A: There are several convenient ways to pay your bill.l Visit HealthNetworkLabs.com and click on Pay Your Bill Online.l Login to MyHNLAccess.com and click on the My Profile/Payment link and then click on the Make Payment button.l Make a payment over the phone. Call our customer care number at 1-877-402-4221, choose option 3 and then choose option 1.l Mail your payment to:
Health Network Labs PO BOX 9581 Philadelphia, PA 19178-9581Please use the pre-addressed return envelope included with your invoice.
A: Job openings are listed under the Careers section on HNL’s website. Please visit HealthNetworkLabs.com and select the Careers section located on the menu bar. You’ll find a list of current openings at HNL.
A: The status of your application can be found by logging into your profile. If the position you are interested in is still open, then your application is still under consideration. We will send an email to let you know when the recruiting process is closed.
A: When you use HNL you have two options for receiving lab results.You may contact your physician.
Log onto MyHNLAccess.com. When you create a MyHNLAccess account you’ll be able to see your results as soon as they are posted by our lab scientists. We will email or SMS text you when results are ready to view.
A: Health Network Labs PO BOX 9581 Philadelphia, PA 19178-9581
A:• To create or define a user• To reset your password• To order supplies• Etc. Please login to https://secureportal.www.healthnetworklabs.com/clientportal/login.aspx and submit your request hereDisclaimer Statement:• If you have questions pertaining to other applications, or results for yourself, or a family member please contact our Customer Support Department at:1-877-402-4221Note: Submissions to be filtered through helpdesk as they are today